BAIN-BLEU - Terms and Conditions (PDF) Gift vouchers can be selected and paid for online or purchased directly on site during opening hours. Online orders are processed daily. Important: By purchasing gift vouchers, you accept our terms and conditions of sale and use as well as those of Bain-Bleu SA. We kindly ask you to read these conditions before making a purchase. Payment is made exclusively via Worldline Saferpay, the simplest and most secure system for online payments. All gift vouchers must be paid by bank card or PostFinance. GENERAL Scope These General Terms and Conditions govern all financial transactions between you – the customer – and Bain-Bleu SA – the operator of the online shop and contracting party. Order and conclusion of contract The gift voucher offers from Bain-Bleu SA are binding. The order confirmation email serves as written confirmation of your order. A gift voucher lost by the customer will neither be replaced nor refunded. Delivery, deadline and delivery costs. Exchange or use is not possible. You can place your orders 24 hours a day via our website. Validity Gift vouchers for a service and gift vouchers with a face value are subject to Article 127 of the Swiss Code of Obligations (statutory limitation period of 10 years). Gift vouchers for a service entitle the holder to the specified service. This service is guaranteed for the duration of the offer and the value is valid for 10 years. Should the service no longer exist or no longer be available at the same price, an equivalent value for a comparable service will be credited. No exchange or refund will be granted. Our gift vouchers are active for 5 years. After this period they are automatically deactivated by our system. For this reason, a re-issue of your gift voucher is required in order to redeem it. We ask you to contact our administrative service at administration@bain-bleu.ch to learn about the re-issue procedure. Gift vouchers are only valid provided that the code has not already been used. We accept no liability for the loss, theft, destruction or unauthorised use of gift vouchers and codes. Gift vouchers must be presented as a means of payment at the reception in order to pay for the service. - Gift voucher received by post: original on Bain-Bleu paper - Voucher printed at home: digital or printed QR code Terms of use – Online reservation Please respect the communicated times. No cancellation possible, payment non-refundable. To change or cancel a reservation: exclusively by email to info@bain-bleu.ch, 24 hours in advance. Payment method Payment for online orders is generally made by credit card / PostCard. Payment processing is handled via Worldline/Saferpay. The goods remain the property of Bain-Bleu SA until full payment has been received. Data protection We collect only the data required to process the order. All personal data is treated with the utmost confidentiality and is under no circumstances passed on to third parties outside Bain-Bleu SA. Applicable law and jurisdiction These General Terms and Conditions are subject exclusively to Swiss law. The place of jurisdiction is Zurich. Re-issue of a gift voucher 1. There is no guarantee that a re-issue of a gift voucher is possible. 2. If a re-issue is possible, a processing fee of CHF 20.– per gift voucher will be charged. 3. Please allow up to 10 working days for delivery (outside of school holidays). December 2025

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